Return & Refund Policy

At ValueMart24.com, your satisfaction matters to us. We want you to shop with confidence and enjoy The Value You’ll Love.

Returns

We accept return requests within 7 days of delivery for eligible products.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, tags, and accessories, where applicable.

• You must provide your order number or proof of purchase.

• Products damaged through misuse, improper handling, washing, or normal wear are not eligible for return.

Non-Returnable Products

For hygiene and safety reasons, certain products such as underwear, lingerie, personal-care items, cosmetics, and other hygiene-sensitive products may not be eligible for return once opened, worn, or used.

Products specifically marked "Non-Returnable" or "Final Sale" cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging.

After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

Return Shipping

For a change-of-mind return, the customer is responsible for return shipping costs.

If the product is confirmed to be defective, damaged during delivery, or incorrectly sent by ValueMart24.com, we will provide an appropriate resolution and may cover the applicable return shipping cost.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method, where applicable, or through another mutually agreed method.

Please allow 5–10 business days for the refund to be processed after approval. The actual time may vary depending on the payment provider or bank.

Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange subject to product availability.

How to Request a Return

To request a return or report a problem with your order, contact our customer support team with:

Order Number:
Product Name:
Reason for Return:
Photos/Videos (if applicable):

Email: info.valuemart24@gmail.com

We will review your request and provide the next steps.

Important

By placing an order with ValueMart24.com, you acknowledge and agree to this Return & Refund Policy.

We reserve the right to refuse returns that do not meet the conditions stated above.

ValueMart24.com — The Value You’ll Love.